To our valued customers,
Following our announcement of venue and dates changes last week, we had numerous requests from 90% of our patrons who had already purchased tickets for the original dates such as school groups and large family groups. They have requested if we could move the date two weeks further in order to give them enough time to reschedule with their groups.
Because of the above matter, The Magical Sea and Wonderland indoor event will now take place on the dates and venue below;
New dates: 20th to 22nd March 2020
New venue: Fourways at The Canvas, River Sands, 8 Incubation Drive Riverside View Ext 15, Fourways, Midrand, 2021.
The reason for this change is mainly because the new spacious venue (The Canvas River Sands Conferencing) will allow us to add more attractions over and above the promised, hence giving our customers much more value for their money. We are delighted to inform our customers that the activities listed below have been added to the event attractions.
- Short movies and documentaries
- Sea Shell colouring
- Sea Shell digging
- Infrastructure at the new venue such as white walls, cinema rooms and floors will enhance the quality of our interactive projections and enable us to bring more exhibits.
- Mermaid fantasy world
- Pirate shooting game
For those who had purchased tickets before this venue and dates change, as compensation we will offer complimentary tickets for their kids to access two paid activities, a choice between train rides, 30 minutes movie, or pedal boats total worth R60, this will be a once off only offer per child. Adults will get one complimentary ticket worth R30 for a movies or documentary
Please note that patrons who had purchased tickets for The Magical Sea and The Wonderland for Ticketpro Dome 21st to 23rd Feb can still use the same tickets for the new dates 20th to 22nd March 2020 and venue The Canvas, River Sands provided they wish to use them on the similar day as the original booking Friday, Saturday or Sunday and same time slot.
Patrons who wish to change dates and time slots can contact us via email
For those who had purchased tickets before this venue and date change and are unable to attend, we will offer a full refund of tickets purchased.
We sincerely apologize for any inconveniences caused and look forward to seeing you at The Magical Sea and The Wonderland at The Canvas River Sands, Fourways, Johannesburg from the 20th to 22nd March 2020.
Refund & Exchange Policy
The event organiser hosting the event for which you have purchased tickets has sole discretion over refunds. Should you want a refund on your tickets more than 30 days before the event a 15% cancellation fee will be charged or a minimum of R20 whichever is greater Should you want a refund on your tickets less than 30 days before the event a 50% cancellation fee will apply. Refunds can take up to 7 working days.
Tickets cannot be refunded less than 7 days before the event or after the event has taken place unless communication has been received from the event organiser that refunds are open. Tickets cannot be swapped less than 7 days prior to the event taking place. Should the person who has purchased the ticket be unable to attend the event due to hospitalization or death the necessary documentation needs to be supplied. In this case, the tickets will be refunded in full. Should hospitalization be the, reason medical documentation needs to be supplied before or on the event date. If the Event is cancelled in whole, or in part, due to a Force Majeure Event You will not be entitled to a refund